Refunds & Warranty
Refunds and Cancellations
We do not offer any cancellations or refunds on your purchase due to inventory management concerns. Also note that all our products come with 1 year hassle free replacement warranty so be rest assured about quality concerns.
We want you to be 100% satisfied with your Ausmo purchase. We provide a 1 Year Hassle Free Replacement Warranty on all products. We will replace your product within 1 year of purchase if it stops working due to a manufacturing defect. For replacements, please contact our customer support team (available Monday to Saturday from 10 AM to 6 PM except national holidays) along with your order information and proof of purchase.
Instructions to complete self assessment will be emailed, post which unit will have to be packed and shipped to given address and based on internal investigation eligibility you will be informed about replacement on email. One way courier charges to be borne by customer for sending product while dispatching new unit this will be covered by Ausmo.
Only items purchased directly from Amazon, Flipkart, PayTM Authorized Dealer and Ausmo’s online store, will be accepted. For products purchased from authorized retailers, please ensure that you have registered your warranty on our website within 30 days of purchase. We may deny any replacement if your warranty is not registered with us.
Physical damage/wear & tear issues/short circuit/excessive power flow damages/charging with unbranded wall plugs are NOT included in the warranty. Returns made without receipt / proof of purchase may be refused. Ausmo reserves the right to deny any replacement.